The Proofing Process
Receiving a Proof: Yes. For all new orders, we send a digital proof before 1pm on your ship date. For reorders, we only send a proof if you request a change or specifically ask for one in the Special Instructions.
Physical Proofs: We do not send physical printed proofs. All proofs provided during the order process are digital.
Approving Your Proof: We will send you an email (and a text, if opted in) with a link to view and approve your proof on our website. You can also view proofs by logging into your account and checking your Order History. Once there, you can select "Yes, I approve" to submit your response. Please note: Proofs cannot be approved by replying to an email or sending a message in the chat. You must click the button on your proof page to send your order to print.
Proof Before Placing an Order / Proof Before Paying: You must submit an order through our website to receive a custom proof. We do not provide proofs before an order is placed. However, you can see your proof before submitting payment! Simply select the "Pay Later" option during the checkout process to place your order without entering credit card details. If you review your proof and decide not to proceed, you can cancel the order completely free of charge.
Printing Before Approval (Auto-Printing): In some cases, to ensure we meet your delivery deadline, we may begin printing your order even if you haven't explicitly approved the proof yet. (Note: Because your credit card charge clears as soon as printing begins, your pending charge will clear at this time). If your order hasn't shipped and you need us to pause production, contact us immediately. If it has shipped and you are not completely satisfied, please reach out to our support team so we can make it right.
Order & Design Changes
Changing Order Details: If you need to change your shipping address, payment method, size, quantity, or material, please contact our support team immediately. If you are using our chat widget, simply ask to speak to an agent. Otherwise, you can call us at 1-800-723-3887 or email support@posternerd.com.
Changing Your Design & Submitting Replacement Files:
Before Receiving a Proof: If you haven't received a proof yet, please contact our support team immediately to send your new file. If you are using our chat widget, simply ask to speak to an agent. Otherwise, call us at 1-800-723-3887 or email support@posternerd.com.
After Receiving a Proof: If you haven't approved your proof yet, go to your proof page and select "No, I need to make a change." However, if you have already approved your proof, you must contact Customer Support immediately to request changes before the order prints.
Minor vs. Major Changes: You can leave notes for minor adjustments (which our art team will handle for you), or the portal will prompt you to upload a revised file for larger changes.
Finalizing the Change: Once you add your notes or upload your new file, be sure to click "Save Response." Our team will receive it and send an updated proof.
Reorder a Previous Design
Reordering: You can reorder using either of these methods, which will automatically add the exact same artwork to your cart, where you can then adjust the product, material, shape, size, or quantity before checking out.
From your account: Log into our website, navigate to your Order History, find the item you want to print again, and click the "Reorder Item" button next to it.
From your email: Go to the Order Summary page linked in any past emails we have sent you about your order and click the "Reorder Item" button next to the item you want to reorder.
Missing Reorder Item Button: If your item doesn't have the "Reorder Item" button, please ask to speak to an agent in the chat, or contact us at 1-800-723-3887 or support@posternerd.com.
Content Policy
Prohibited Content: We reserve the right to refuse to print any order. We will not print content that contains watermarks, unauthorized copies of copyrighted works, or material that is obscene, pornographic, offensive, violent, or threatening.